When you’re in the market for a new Jeep, peace of mind on the road is just as important as off-road capability. One question we often hear from potential buyers is whether new Jeeps come with roadside assistance. It’s a valid concern—nobody wants to be stranded with a flat tire or dead battery, especially when exploring remote trails.
We’ll cut straight to the chase: yes, new Jeep vehicles do come with roadside assistance as part of their warranty package. But understanding exactly what’s covered, for how long, and what limitations might apply can save you from unexpected headaches down the road. In this text, we’ll break down everything you need to know about Jeep’s roadside assistance program so you can drive with confidence.
Understanding Jeep’s Roadside Assistance Program
Jeep’s roadside assistance program offers comprehensive coverage for owners of new vehicles. The program comes standard with every new Jeep purchase, providing 24/7 emergency assistance throughout the United States, Canada, Puerto Rico, and Mexico. Mopar, Jeep’s official parts and service division, manages the roadside assistance service, ensuring quality support from certified professionals familiar with Jeep models.
Access to roadside assistance is available through a dedicated toll-free number that connects drivers directly to service representatives. Coverage includes towing to the nearest authorized dealership, flat tire changes, battery jump-starts, fuel delivery, and lockout services. Jeep’s program also provides winching services for vehicles stuck in mud, snow, or other off-road situations—a valuable benefit for adventurous Jeep owners.
The service extends beyond mechanical issues to cover trip interruption benefits. When breakdowns occur more than 100 miles from home, Jeep reimburses owners for lodging, meals, and rental cars up to a specified limit. Documentation requirements for reimbursement typically include original receipts and proof of vehicle disablement.
Mobile app integration enhances the roadside assistance experience for modern Jeep owners. Through the Jeep mobile app, drivers can request help with GPS location tracking, monitor service arrival times, and access their vehicle’s service history. This technology streamlines the assistance process, reducing wait times during stressful roadside emergencies.
The roadside assistance program reflects Jeep’s commitment to customer support beyond the initial vehicle purchase. Though basic compared to some premium brands’ offerings, Jeep’s program provides essential coverage that aligns with their vehicles’ adventurous positioning. Understanding these benefits helps Jeep owners maximize their ownership experience and travel with greater confidence.
What Comes With New Jeep Purchases
New Jeep vehicles include comprehensive roadside assistance as a standard feature of their warranty package. This valuable service provides peace of mind for Jeep owners facing unexpected situations on the road.
Standard Roadside Assistance Coverage
Jeep’s roadside assistance program offers extensive services to keep you moving. The coverage includes towing to the nearest FCA US LLC dealer when your vehicle can’t be driven. Flat tire service is provided when you experience a blowout or puncture. Lockout service ensures you’re never stranded outside your vehicle. Fuel delivery is available if you run out of gas unexpectedly. This comprehensive package addresses the most common roadside emergencies Jeep owners might encounter, allowing for confident travel regardless of conditions or location.
Duration of Coverage for New Jeeps
The roadside assistance for new Jeep vehicles remains active throughout the entire bumper-to-bumper warranty period. This coverage extends for three years from the date of purchase or up to 36,000 miles, whichever milestone you reach first. Jeep’s commitment to owner support doesn’t end there – your vehicle is also protected by a five-year or 60,000-mile powertrain warranty for additional mechanical coverage. The roadside assistance specifically aligns with the duration of the bumper-to-bumper warranty, providing crucial support during the initial years of ownership when you’re still getting familiar with your new Jeep.
Services Included in Jeep’s Roadside Assistance
Jeep’s roadside assistance package offers comprehensive coverage for unexpected situations on the road. The program includes several key services designed to get you back on your journey quickly and safely.
Towing and Winching Services
Jeep provides 24-hour towing assistance as a core component of their roadside support program. This service covers towing your vehicle to the nearest FCA US LLC dealer when mechanical issues arise. Coverage extends throughout the basic manufacturer’s warranty period—5 years or 60,000 miles for gas vehicles and 5 years or 100,000 miles for diesel models, whichever comes first. Winching services are also available for vehicles stranded within 10 feet of a paved public road. Any additional winching requirements beyond this distance incur extra costs that the driver must cover.
Flat Tire and Battery Assistance
Flat tire changes come standard with Jeep’s current roadside assistance program for newer models. Owners of 2012 and older models should note that flat tire services aren’t included in the standard package but can be arranged at competitive rates. Battery support is another valuable feature of the roadside assistance program, with jump-start services available whenever your vehicle won’t start due to battery issues. These battery services fall under the same 24-hour towing assistance umbrella that covers the duration of your manufacturer’s warranty. Additional convenience features include lockout assistance (though replacement key costs aren’t covered) and fuel delivery service, which is limited to two occurrences in any 12-month period with a maximum of two gallons per delivery.
How to Access Jeep Roadside Assistance
Jeep owners can access roadside assistance through multiple convenient channels. These options ensure you’re never stranded without help, regardless of your location or situation.
Phone
Jeep Roadside Assistance is available 24/7 through a dedicated toll-free number. Simply call this number whenever you encounter issues like flat tires, dead batteries, or mechanical problems that leave you stranded. The service provides towing to the nearest FCA US LLC dealer when necessary, helping you get back on the road quickly. Professional assistance is just a phone call away, with representatives ready to dispatch the appropriate help based on your exact situation.
Mobile App and Vehicle System
Select Jeep models offer access to roadside assistance through the innovative Jeep® Connect service via the Uconnect® system. This integrated technology allows you to request help by pressing the “Assist” button in your vehicle when facing challenges like running out of gas, getting a flat tire, or needing a tow. The system provides real-time updates with estimated tow truck arrival times and uses your vehicle’s GPS to track your location, ensuring help arrives promptly. Jeep® Connect enhances your safety with additional features including SOS calls, automatic SOS calls if airbags deploy, and direct connections to Customer Care Agents for various assistance needs.
Comparing Jeep’s Roadside Assistance to Competitors
Jeep’s roadside assistance program offers competitive coverage compared to other major automotive manufacturers. Ford provides a similar 24/7 roadside assistance program as part of its warranty, including essential services like towing, fuel delivery, and lockout assistance—matching Jeep’s core offerings.
Toyota’s 24-hour roadside assistance for new vehicles covers comparable services such as towing, battery jump-starts, and fuel delivery, typically bundled within its warranty package. General Motors takes a slightly different approach with its OnStar Roadside Assistance, which includes towing, fuel delivery, and lockout service, available either as part of the vehicle’s warranty or as a subscription service.
Most major automotive brands include roadside assistance with their new vehicle warranties, featuring similar services and exclusions. Jeep’s program stands out with its comprehensive bumper-to-bumper warranty covering new SUVs and trucks for three years or 36,000 miles, complemented by a five-year or 60,000-mile powertrain warranty.
Jeep enhances its offering through the Jeep Connect service, which integrates roadside assistance with anti-theft features, remote start, and additional connectivity options. This integration provides Jeep owners with a more comprehensive support system than some competitors offer, particularly beneficial for those who frequently venture off the beaten path.
While the basic services across brands remain similar, Jeep’s combination of 24/7 availability at 1-800-521-2779, exact off-road considerations like winching services, and integration with vehicle connectivity systems creates a package customized to the adventurous nature of its customer base.
Extending Your Jeep Roadside Assistance Coverage
When your standard Jeep roadside assistance warranty period ends, you’re not left without options. Jeep offers the FlexCare program through their Extended Service Contract Policies, providing additional coverage for warrantable components beyond the initial warranty timeframe.
FlexCare Program Benefits
FlexCare extends protection for your Jeep vehicle after the original 3-year/36,000-mile basic warranty expires. This program maintains the same comprehensive roadside assistance services you’ve enjoyed, including towing, jump-starts, and winching services. For Chrysler Pacifica Hybrid Electric Vehicles, the towing coverage extends significantly longer—up to 10 years or 150,000 miles, depending on your state of residence.
When to Consider an Extension
The ideal time to purchase extended coverage is before your factory warranty expires. Many Jeep owners choose to extend their coverage when:
- Approaching the end of their 3-year basic warranty period
- Planning to keep their vehicle beyond the standard warranty timeframe
- Wanting continued peace of mind for off-road adventures
- Desiring complete protection against unexpected repair costs
Cost Considerations
Extended roadside assistance through FlexCare varies in price based on:
- Your exact Jeep model and year
- The length of extended coverage selected
- The level of coverage package chosen
- Current promotions from Jeep or your local dealership
Purchasing directly from an authorized Jeep dealership typically offers the most reliable coverage options, though third-party providers exist as alternatives. Dealership plans integrate seamlessly with Jeep’s existing service network, ensuring you’ll receive genuine Mopar parts and factory-trained technicians for any repairs.
Accessing Extended Roadside Services
Requesting assistance with extended coverage works exactly like the standard program. Simply call the dedicated toll-free roadside assistance number that’s available 24/7. The extension maintains all the convenience of the original program while providing the extra protection for your continued Jeep adventures.
Conclusion
Purchasing a new Jeep comes with the valuable benefit of roadside assistance built into your warranty package. We’ve seen how Jeep’s program delivers comprehensive 24/7 protection for various situations including towing flat tire changes and even off-road winching services.
The standard coverage lasts throughout your 3-year/36,000-mile bumper-to-bumper warranty with options to extend through FlexCare. With multiple ways to request help including the convenient mobile app and Uconnect® system you’re never truly stranded.
Jeep’s roadside assistance program stands strong against competitors while offering unique features customized to the adventurous spirit of Jeep owners. Drive with confidence knowing that professional help is just a call away whenever and wherever you need it.
Frequently Asked Questions
Does a new Jeep come with roadside assistance?
Yes, all new Jeep vehicles come with complimentary roadside assistance as part of their factory warranty package. This service is active throughout the bumper-to-bumper warranty period, which lasts for three years or 36,000 miles, whichever comes first. The program is managed by Mopar, Jeep’s official parts and service division.
What services are included in Jeep’s roadside assistance?
Jeep’s roadside assistance includes 24/7 towing to the nearest authorized dealership, flat tire changes, battery jump-starts, fuel delivery (limited to two gallons), lockout services, and winching for off-road situations. The program also offers trip interruption benefits, reimbursing owners for lodging, meals, and rental cars when breakdowns occur more than 100 miles from home.
Where does Jeep’s roadside assistance provide coverage?
Jeep’s roadside assistance offers comprehensive coverage throughout the United States, Canada, Puerto Rico, and Mexico. This extensive geographic coverage ensures that Jeep owners can travel confidently knowing help is available regardless of their location within these territories.
How do I contact Jeep roadside assistance when needed?
You can contact Jeep roadside assistance through multiple channels: call the dedicated toll-free number (1-800-521-2779), use the Jeep mobile app to request help with GPS tracking, or access assistance through the Jeep® Connect service via the Uconnect® system in select models. These options provide 24/7 access to emergency support.
How does Jeep’s roadside assistance compare to competitors?
Jeep’s roadside assistance is competitive with other major manufacturers like Ford and Toyota, who also offer 24/7 assistance with their warranties. What sets Jeep apart is its comprehensive off-road considerations like winching services, integration with Jeep Connect, and added features such as anti-theft alerts and remote start capabilities—making it particularly valuable for adventure-oriented customers.
Can I extend my Jeep roadside assistance after the warranty expires?
Yes, you can extend your roadside assistance through Jeep’s FlexCare program after the original 3-year/36,000-mile warranty expires. This program maintains the same comprehensive services, including towing, jump-starts, and winching. It’s best to purchase extended coverage before your factory warranty expires, especially if you plan to keep your vehicle longer.
What is the cost of extending Jeep roadside assistance?
The cost of extending Jeep roadside assistance through the FlexCare program varies based on your Jeep model, desired length of coverage, and selected package options. Dealership plans typically offer the most reliable and comprehensive coverage options. It’s recommended to get quotes from authorized Jeep dealerships for the most accurate pricing information.
Does Jeep roadside assistance cover off-road situations?
Yes, Jeep roadside assistance includes winching services specifically designed for off-road scenarios—a feature particularly valuable for Jeep owners who enjoy off-road adventures. However, there are limitations; the vehicle must be accessible from a regularly maintained road, and extreme off-road situations may require specialized recovery services not covered under the standard program.